NK built-in ticket system. Customers submit, admins reply. All paid plans.
Customer flow
- Admin → Help / Tickets → New Ticket
- Fill title + body + priority (low/normal/high/urgent)
- Upload attachments (optional, 10MB each)
- NK creates status=open
SLA
- urgent — 1h first response, 4h resolve
- high — 4h / 1 day
- normal — 1 day / 3 days
- low — 3 days
SLA breached → auto-mark + notify supervisor.
Resource linking
Tickets can link to website / DB instance / proxy rule / WAF rule_set. Admin sees the link and jumps in one click.